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Content
- Insufficient evidence from player
- Player has been accused of opening multiple accounts.
- Bet Virtual Sports and Football Betting
The player even posted one of the casino’s term and condition that stated the players from Germany were not allowed to play, but he was able to register and deposit money. The player made a few successful deposits and withdrawals during a two months period but after his last withdrawal request was made, his account was blocked. The casino asked him to send documents for verification but it was taking way longer than expected. The player from Canada had his account in the casino blocked due to accusations of opening multiple accounts.
Despite his appeal and sending notarized documents, the player couldn’t access his account or his winnings. The casino had claimed that the player violated the terms and conditions by having multiple accounts and only allowed him to withdraw his initial deposit. The player had denied having multiple accounts and had requested the Complaints Team to mediate the situation. The complaint was eventually rejected due to lack of response from the player. The player from Nigeria, despite having provided all necessary verification documents, encountered issues with his 1xbet account, which remained locked for almost a year. The casino asked for documents to be sent to Mexico, which was not possible due to his country’s postal limitations.
The maximum withdrawal is determined by the selected method, as is the settlement time – up to 24 hours for e-wallets, 3-5 days for payment cards and up to 5 days for bank transfers. We need to mention the development team’s diligence as to lack of so many significant differences between the website computer and the mobile page versions. The bookie has only changed the things that are impossible to be shown at a full value on a mobile screen or the way the can be shown on a computer screen. All features necessary to your betting will also be available from the mobile site version.
The casino accused the player of multiple account creation, which the player denied. The player then escalated the issue to the Curacao eGaming Authority for further investigation. The Complaints Team was awaiting the regulator’s decision at the moment before finalizing the status of the complaint. Later, the decision of the Curacao eGaming was published in favour of the casino, so the complaint was rejected in the end, following CEG’s arbitrament. The player from Russia had faced issues with a delayed withdrawal of 40,000 rubles from the casino. Despite having received a notification that the withdrawal was complete, the funds hadn’t appeared in his bank account.
The casino responded that the problem was on the side of player’s payment system. The player from India has split his deposits to redeem a bonus. They have won over 800 dollars, but after submitting the required documents, the casino claims they have a double account and refuse to communicate further. We closed the complaint because the player was no longer interested in resolving it.
The feature lets you confirm what you’re looking for, not to mention you can still add other things to an accumulator bet if you wish. One of the best parts of 1xBet entails the many betting options people can enjoy. Users can find football betting opportunities throughout the sportsbook, for example. Please note, internal review requests should be made within 40 working days of the initial response. So what is the difference between Free football predictions and match prediction for today? Both suggest the same outcome with the Football predictions are given for FREE.
The player had been in contact with the casino support team for nearly five months, having provided all the requested information, but kept receiving standard responses asking him to wait. The player had made successful withdrawals in the past and had passed the KYC verification. In response to the player’s complaint, the casino had stated that they were waiting for feedback from their payment system.
Learn about the composition, how returns are calculated and tips on how to improve winnings. The player from Mexico has been trying to withdraw his winnings, but he keeps receiving an error message. The player from Philippines has tried to redeem advertised bonus without being successful.
They also actively use modern technologies and offer their users various features, such as early bet closure or live streaming of sports events. The player from Tunisia had received a promo code from 1xbet’s telegram group, which yielded approximately 27€. Even though the bonus had been visible in his account, he had been unable to use it. His account had been verified since 2017 and this had been his first time receiving a promo code from the telegram group. Despite reaching out to 1xbet’s customer support, he had not received clear information.
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You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review. 1xBET were allowed to use the players’ images even though players and managers are banned by the FA from having their own personal deal with gambling firms. The FA fined Everton’s Yerry Mina for appearing 1win is real or fake in a Colombian gambling advert. In the Championship, 17 out of 24 club shirts are sponsored by betting firms. Labour has said that it will outlaw gambling advertising on football shirts if elected. 1xBet Casino is a great place to look for exciting bonuses and promotions.
The player from Nigeria has been accused of opening multiple accounts. After investigating the issue, it became clear that the decision of the operator was exclusively related to sports betting. A player from Algeria has been blocked from withdrawing funds until account verification is completed. Despite sending all required documents, the account was closed and funds were confiscated with no given reason. The player from Mexico had experienced issues with the document verification process at 1xBet as he could not provide a bank statement with a card number on it.
These include bank or card transfers, e-wallets, mobile payments, payment systems like Payz, self-service terminals, internet banking, prepaid cards, cryptocurrency, and others. Start your race at 1xbet on any day by placing an accumulator bet with a stake of 84 INR to 834 INR (or the equivalent in another currency). Your bet must include at least 3 selections and a minimum of 1 event with odds of 2.00 or more. Keep betting for 10, 15, 20, 25 and 30 consecutive days to receive free-bet promotional codes for every milestone.
The player from Nigeria claimed that even after successfully completing KYC and having his document verified, his account at 1xbet was still suspended. The casino had requested his documents to be notarized in Mexico, but due to postal restrictions in Nigeria, he was unable to comply. The player had been advised to wait for the refund process to complete. However, due to lack of further response from the player, we had to reject the complaint. The player from Indonesia had requested a withdrawal 391 months ago which was denied by the 1XBet bookmaker.
- The player from Portugal had their winnings from sports betting voided.
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The player had disputed this claim, stating they had never made such a declaration and had requested the payout of their winnings amounting to 4152 Brazilian real. The casino had claimed the player had requested the account blockage citing gambling addiction, and the request had come directly from the player’s authorized account. The casino had also mentioned that the player’s balance at the time of account blockage did not amount to 4152 reals. The player had been asked to provide a medical document confirming or refuting the gambling addiction to unblock the account.
Insufficient evidence from player
Advertising is particularly rife in modern football, and it is almost impossible to avoid mention of the likes of Bet365, Paddy Power and Ladbrokes when watching games on TV. It later emerged that 1xBet were used to promote gambling on children’s sports and cockfighting, among other offences. The live tables betting limits depend on the developers and can reach several thousands of euros.
The player from Peru is experiencing difficulties withdrawing his funds. The complaint was rejected because the player did not respond to our messages and questions. The player from Argentina couldn’t redeem match bonus on his first deposit of the day.
The player was advised to deposit using a new method and wager the entire deposit amount with odds of at least 1.1, to enable withdrawal using the new method. The player had not responded to the latest advice, leading to the rejection of the complaint. The player from Argentina had two accounts with an online casino, one linked to an email, and the other to a phone number. Due to a misunderstanding, both accounts had been blocked, one of which had contained his funds. The player had been trying to resolve this issue since February with no response from the casino. The player had clarified that neither of his accounts had been verified, and he had not activated any bonuses.
Despite the player’s contestation, the casino stood by its decision. The Complaints Team tried to mediate between the two parties, but due to the player’s inability to provide the required documents and his unresponsiveness, the complaint was closed/rejected. In addition, it seems the issue is related to sports betting and breaching its rules and bonus abuse. The player from Chile had successfully deposited money, played, and initially conducted successful withdrawals until errors began to appear. The player had engaged in slots, live casino games, and sports betting. However, when the player began winning more than his deposit, the casino started requesting documents and blocked his withdrawals.
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Before you start the installation for the application, you need to go to your phone’s settings and allow for the installation of apps from unknown sources. You will realize that there are a lot more differences when you look at the efficiency and convenience of the two. Much like with deposits, there are a lot of options when it comes to withdrawing money from 1xBet. The exact array of available methods will depend on your location.
Player has been accused of opening multiple accounts.
Despite having provided several requested verification documents, she had continued to receive the same message from 1xbet stating that more time was needed. The player had played aviator in the casino and some sports games, without accepting any bonuses. The casino had requested a PDF file from Perfect Money, which the player had stated was not provided by the service.
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Despite contacting support, the casino did not get back to him for a longer time. Later, the player confirmed that the issue was resolved a few days after we asked the casino for help. The player from New Zealand had been struggling to self-exclude from 1xBet. Despite offering his government-issued driver’s license as identification, the casino only accepted ID Cards and Passports for self-exclusion.
We sought additional information from the player to help resolve the issue but received no response. Thus, we were unable to investigate further and had to reject the complaint. However, upon the player’s request, the complaint was reopened. In the end, the player was able to go through a video call verification and received his winnings. The player’s account was closed by the casino due to suspicions of identity, but the main issue was resolved successfully.
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Player claims game is possibly rigged.
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Bets on virtual sports, which often are presented as the future of sport betting at all, are highly advanced in the Russian bookmaker, 1xBet. The main reason that the 1xBet promo is worth claiming is because of its simplicity. Unlike a lot of sportsbook offers, the 1xBet promotions come with pretty simple wagering requirements of 5x the bonus amount on accumulator bets. Another main thing to be aware of when you’re claiming this bonus is that you need to wager it on accumulator bets with certain odds.
He was advised to place another deposit unfortunately, bonus was activated for the first, lower, deposit. The player struggles to verify his account for yet unknown reason. »Inform2Tuhim» from India complained about the fact that the three deposits he had made 3 months ago were still not credited to his player’s account.
The player from Benin had encountered an issue with 1xbet where the account had been locked for almost a year. Despite having provided all requested documents, the player was unable to send documents to Mexico as requested by the casino due to limitations of the local postal service. We had extended the timer for response by 7 days, but due to the lack of response from the player, we were unable to proceed with any further investigation or provide potential solutions. The player from Benin had had his 1xbet account verified three times and had made several withdrawals.
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Even after notarizing the documents, they were still unable to access their funds and only received automated responses from support. We had asked the player to forward us any documents they had already sent to the casino for further investigation. However, the player decided to close the case as the matter had been moved to Curaçao. Consequently, we had to reject the complaint due to the player’s decision. It had been 12 days without any resolution or clear reasoning for the freeze.
The casino had blocked his account and removed all his winnings after discovering there were two accounts with the same details. The player had suggested merging the accounts instead of blocking. We had asked for additional information from the player to further investigate the issue. However, the player did not respond to our request, which led us to reject the complaint due to lack of further communication from the player’s side. The player from Algeria deposited 24,000, appearing not to have been credited to their casino account. The player contacted live support and was directed to an email address, but has received no response.
In the meantime, he was able to withdraw €4,500, but the rest of his money had disappeared from his account for no reason. His account was also closed where the casino claimed he broke a rule while he let someone else play at his account. The casino asked the Askgamblers to close the complaint as resolved, but the player asked for proof. The casino never provided any and this case remained unresolved. The player made few successful deposits and withdrawals in the past but with his last withdrawal request, the casino asked him to send them all kinds of different documents for verification.
With the rest of his funds, he kept on playing, got his balance up to €3,000 once again and requested a withdrawal. The casino asked him to send more documents for verification but soon after, they closed his account. The reason why they did so was that according to them, he had multiple accounts. Later on, the casino promised they would provide an update regarding this issue within forty-eight hours, but they didn’t do so. The player from Chile experienced repeated account verification requests from 1xbet despite having played there for months and previously making successful withdrawals. The player provided numerous documents and complied with all requests, but continued to receive a response to wait.
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At least 3 events within the accumulator must have odds of 1.40 or higher. »Tovarch» from Ukraine complained that he hadn’t received the full amount of his balance because casino kept 10% of the withdrawal funds (around 250$). They claimed that they had fulfilled the obligation to the player according to their T&C. Based on their privacy policy, the Casino refused to provide reasonable justification and/or solid evidence which could help them and decide this case adequately.
She expressed frustration over the repeated verification process, especially as she was due to start military service. The casino maintained that a new verification process was necessary due to suspicions outlined in their regulations. The player was asked to cooperate with the casino’s security department and provide the requested screenshots for verification.
The player was advised that the investigation will take 180 days. The player struggles to withdraw his balance due ongoing verification. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
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After the investigation and studying proofs from the casino, it was concluded that the player has forged submitted documents. The player from Portugal has had their account blocked by the casino, claiming they have multiple accounts. The player from Nigeria had reported that his 1xBet account had been blocked for KYC verification. Despite having provided the requested documents, 1xBet support had claimed the identification provided was fake.
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It quickly became clear that the decision of the casino was based on the player’s gameplay, which was deemed irregular. The player from Turkey has been struggling to withdraw their winnings. The player from Cambodia is experiencing difficulties withdrawing his winnings due to ongoing verification. »Abhibhan» from India made a deposit of 10,000 INR which was debited from his bank account but not credited to his player’s account.
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We had advised the player to wait for 14 days, as withdrawal processing could take up to two weeks. After two weeks, the casino had informed that the withdrawals were rejected due to technical reasons and the funds had been returned to the player’s game account. The player had won €3,000 and after successful verification, was able to withdraw €2,000.
Felipe, a player from Brazil, experienced a processing difficulty in the 1xBet Casino. He also expressed his dissatisfaction with the casino services because when he requested account closure, the casino didn’t close his account advised him to make a bet. The player from Ukraine is dissatisfied with high unexpected fees.
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An Indian player’s withdrawal and casino gameplay were blocked. Despite having provided the requested ID cards and other details to the casino’s security team, further requests were made for a mobile operator app screenshot containing personal data. The player was struggling to meet these requirements and sought assistance. The player admitted to having entered incorrect information during registration, specifically a shortened version of his name. This discrepancy led to the casino questioning the legitimacy of his account.
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Almost 3 months later, he still didn’t get the refund from casino. The casino didn’t respond to mediator’s request to give updates regarding this ongoing complaint. »Vema957» from India made a deposit of 50,000 INR which was debited from his bank account but not credited to his player’s account. Almost 4 months later, he still didn’t get the refund from casino.
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After a lengthy back-and-forth, the casino’s Security Department decided to send new instructions to the player. Eventually, the player confirmed that the funds had been released from his account, resolving the issue. The player from India had deposited ₹1,900, which had not arrived in his casino account.
The player from Bolivia had been trying to verify his account for a week but it remained in the processing queue. The player reported that the verification process had been ongoing since February 16th and all the documents had been accepted. Despite our team’s efforts to mediate and extend the complaint’s timer, the player did not respond to our messages, leading to the rejection of the complaint. A player from Bolivia has been waiting for account verification for 20 days to process a withdrawal. The required documents were provided, but despite contacting live support daily, the issue hasn’t been resolved. The player from Argentina, who has been betting regularly for several months is now unable to withdraw winnings from a recent bonus.
The player from Germany had initiated two withdrawals over two weeks ago totaling over 4,000 Euros and had been informed of ongoing delays. The payment should have been processed by 02.05, but despite the change in dates, no money had been received. Any requests for cancellation or alternatives had been met with refusal. The player had suspected the delay was a tactic by the online casino and had feared insolvency. We had attempted to investigate the matter and asked for additional information from the player.
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 1xBet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. We currently have 27 complaints about this casino in our database. Because of these complaints, we’ve given this casino 10,111 black points in total.
A player from Norway made multiple deposits to 1xBet that were deducted from his bank but were not credited to his account. Despite providing transaction IDs as proof, the casino refused to acknowledge them due to the lack of a timestamp, which the player’s bank did not provide. The Complaints Team advised the player to contact his payment provider for an investigation. Due to the player’s lack of response, the complaint was rejected.
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